All of our software are compatible with Windows 98, ME, NT , 2000 , XP,Vista,Windows 7 and Windows 8, with either IDE, SATA or SCSI drives/recorders.


 

Frequently Asked Questions


Q: How do I can recover files deleted on a disc ?

A: Simply use "Mode B" but select "full scan" instead of "auto scan". This will retrieve all files including deleted ones . You can also use the UltraRescue Mode if it fails.

Q: Should I use the software every time I need to read a damaged Disc ?

A: We encourage you to make a copy of every important data you recover with this software. A disc that have failed would be considered a risky disc, and of course, not reliable to maintain in it important data.

Q: Could the software delete files or modify the media to recover?

A: never.
the software never writes or modifies the media when scanning or recovering , it only reads the media. However, in extremely rare cases if your media device is physically or electronically damaged it may damage the media, for instance, if your disc drive is broken it could scratch a disc.

Q: How do I can recover files from a removable disc, digital camera, USB memory, memory card,etc?

A: Simply use "Digital Media" mode. This will retrieve all files including deleted ones . You can also configure the "Digital Media" mode settings if the recovery fails.

Q: What is the UltraRescue ™ Mode and when use it?

A: Occasionally, the data cannot be recovered in Mode A or Mode B due to the bad disc condition, this can be due to phisycal damages or a messed up file structure in RW discs. In those complicated cases the UltraRescue technology can recover important data. If after trying the Mode A and Mode B you cannot recover your files, you can try with UltraRescue Mode.

Q: do the software repair UDF damaged RW disc ?

A: No, once a UDF has failed, the best movement is to recover as much files as possible and then format it again. Please note that if the disc have failed due to scratches or layer degradation, it can fail again.

Q: Is it necessary to prepare the disc before trying to recover it with the software?

A: No, but it is important to keep your discs clean. Dust and especially fingerprints can complicate the recovery. Before you try to read any disc, clean it thoroughly. To clean the disc, you can use any clean product or simply mild soap and water. After clean the disc, dry it with a clean cloth. It is important to wipe it from the center straight to the edge, never in a circular motion.

Q: can the software recover deleted files?

A: yes, after scanning a disc , the deleted files will be shown in the "add files" dialog with all files.

Q: can I recover data from "Quick Erased" and "Quick Formatted" RW discs?

A: After a "Quick Erasing" the data cannot be recovered. After a "Quick Formatting" the data possibly can be recovered, to recover that you must use "Mode B" and "full scan" settings or UltraRescue Mode. The files and folders will usually appear in "Unattached Items" folder. However, some files could appear as "unnamed" and should be renamed after recovering. Also, the data part of some files could have been overwriten so after recovering the file will can not be opened. Please see Unattached and Unnamed items

Q: what are Unnamed and Unattached items?

A: Unattached and Unnamed items could appear when scanning a defective disc. The problem with a unnamed file is that it has no extension and therefore the file type is unknown , our software can automatically detect the correct file type and rename the unnamed file accordingly. For a complete explanation please see Unattached and Unnamed items in help file.

Q: In highest settings the processing is extremely slow, is this normal?

A: Yes. It depends also on the disc condition , and also in certain drives the processing may be slower. For most discs the fastest settings could be enough.

Q: How do I can select folders instead of files to be processed?

A: In the Add Files Dialog, select in the left of the dialog the button 'Add Folders'. When you select a folder, all the subfolders are selected also.

Q: How do I know the recovery mode for a disc?

A: Simply press the button "autodetect".

Q: What discs can be recovered in Mode 1 and Mode 2?

A: Mode 1 is used to recover discs recorded in ISO-9660 format, Mode 2 recovers discs recorded in UDF format.

Q: what are ISO-9660 and UDF?

A: ISO-9660 was the first standard for recording discs, it is used commonly by all recording software and it has some extensions, like "Joliet" for supporting Windows long filenames. UDF is the format used by packet writing software like Adaptec DirectCD™ or Ahead InCD™.

Q: What is OverRescue™ setting?

A: OverRead™ technology is a Naltech™ exclusive technology that allows that in the case of the reading of certain part of a file is impossible, the file integrity is preserved . Depending on the disc condition, you can recover even most of the file. This is extremely useful because errors usually are only in few parts of a file. Despite of the file read is not exactly as the original file, you can recover most of your data. EG., one of our beta-testers could not read a .doc ( a Microsoft Word file ) from a disc, using OverRead™ technology he could recover all data in the file, except a small picture contained in it.

Q: I have used OverRescue™ setting to read a .doc, and Word does not recognize it as a valid file.

A: OverRescue™ is a powerful technology to recover data, but unfortunately, if the disc is in a really bad condition, enough data cannot possibly be read to maintain the file integrity. Also Ocassionally, the files may need some repair before be recognized by the applications.

Q: The CD-ROM I am trying to read is extremely scratched and Multi Data Rescue ™ cannot read it even with the highest settings., What can I do?

A: If the disc is extremely damaged could be impossible to recover it. If the data contained in the disc is very important for you, there are companies that can polish the surface of the disc, but if the scratch is on the top (label) side of a disc, or the problem is a defective recording, then the disc cannot be repared at all. Also there are in the market some products to polish scratched discs at home, but experts dont usually recommend that.

Q: Can I recover audio CD's?

A: No, current version of the software doesn't support audio CD's.

Q: Can I work with other program while the software is recovering data?

A: On some devices, our betatesters have experienced system crashs while recovering data. You can use any program you want while recovering data, but we don't recommend to work with important data. If your system crashes you probably lose your work.

Q: How can I recover data if the disc is not recognized?

A : To recover a disc, it must be recognized by the device.

 

 

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